If you’re having trouble viewing or accessing different features on the site, the issue might be related to your browser. We recommend trying out some steps below to identify and fix browser-related issues.
Here are a few things you can check that will be helpful before contacting our Support team:
Use a supported browser
Try a hard refresh
Perform a hard refresh in your browser
Clear your browser's cache
Clear your cache by following the steps below:
For Chrome, visit their documentation:
For Firefox, visit their documentation:
Computer (Windows and Mac)
Test in Incognito or Private mode
Open your site in a private (Firefox) or Incognito window (Chrome). In this mode all your browser add-ons and extensions are disabled. This can help identify if it's an issue with a third-party extension you've installed
Re-install your browser
If the problem persists after trying all the steps above, please contact our Support team with the following details:
Description of the issue you are having.
Steps you've tried above.
Screenshots, error messages, or any other relevant info that might be helpful for us when troubleshooting.