If you’re having trouble viewing or accessing different features on the site, the issue might be related to your browser. We recommend trying out some steps below to identify and fix browser-related issues.
Here are a few things you can check that will be helpful before contacting our Support team:
Use a supported browser
Try a hard refresh
Supported Browser
Ensure that you are using a supported browser and that it is up to date. We recommend Chrome or Firefox.
Hard Refresh
Perform a hard refresh in your browser
Clear your browser's cache
Clear your cache by following the steps below:
For Chrome, visit their documentation:
For Firefox, visit their documentation:
Computer (Windows and Mac)
Test in Incognito or Private mode
Open your site in a private (Firefox) or Incognito window (Chrome). In this mode all your browser add-ons and extensions are disabled. This can help identify if it's an issue with a third-party extension you've installed
Chrome - Incognito Mode
Firefox - Private Browsing
Re-install your browser
You can also try re-installing your browser completely. Download and install it from Chrome or Firefox.
If the problem persists after trying all the steps above, please contact our Support team with the following details:
Description of the issue you are having.
Steps you've tried above.
Screenshots, error messages, or any other relevant info that might be helpful for us when troubleshooting.